📦 ORDERS & DELIVERY
1. Where do you deliver?
We currently deliver across Singapore. Delivery to other countries is not available at this time.
2. How long does delivery take?
We aim to deliver all orders within 3 working days. You will be notified via email once your order is on its way.
3. What are the delivery charges?
Delivery is free for orders above SGD 120. For orders below that amount, a standard delivery fee applies.
4. Do you offer same-day or express delivery?
At the moment, we do not offer same-day or express delivery. All deliveries are made within the standard delivery timeline.
5. Can I track my delivery?
Yes, once your order is shipped, you will receive a tracking link via email or SMS.
🛒 PRODUCTS & BRANDS
6. Are your products authentic Italian imports?
Yes, all our products are sourced directly from trusted Italian producers and distributors.
7. What brands do you carry?
We carry over 30 premium Italian brands, both traditional and emerging, representing the best of Italy’s culinary heritage.
8. Can I request a specific brand or product?
You are welcome to suggest products via our contact page, and we’ll do our best to include them in future collections.
📃 ORDERS & PAYMENTS
9. What payment methods do you accept?
We accept major credit cards, PayPal, and selected local payment options available at checkout.
10. Can I modify or cancel my order after placing it?
Orders cannot be changed or cancelled once they have been processed. Please review your cart carefully before checkout.
11. How do I know if my order has been confirmed?
You will receive a confirmation email with order details after successful payment.
💡 ABOUT ITALIAN MARKET
12. What is Italian Market?
Italian Market is a Singapore-based online store offering a curated selection of Italian food and beverage products, run by a passionate Italian team under the SIAL Group.
13. Who runs Italian Market?
We are a subsidiary of the Singapore Italian Association Limited, managed by a dedicated team of Italians living in Asia.
📦 RETURNS & ISSUES
14. What if I receive a damaged or wrong item?
Please contact us within 24 hours of receiving your order. Include photos and your order number for quick resolution.
15. Can I return items if I change my mind?
Due to the nature of our products (mostly perishable goods), we do not accept returns or exchanges unless the product is faulty.
🔐 ACCOUNT & PRIVACY
16. Do I need to create an account to order?
No account is required to place an order, but registering allows you to track your orders and access special offers.
17. How is my personal information protected?
We use industry-standard encryption and do not share your data with third parties, except as necessary for order fulfillment.
❓ MISCELLANEOUS
18. Do you have a physical store?
No, we operate exclusively online, which allows us to offer fresher products and better prices.
19. Are your prices inclusive of taxes?
Yes, all prices displayed on the website include applicable taxes unless otherwise stated.
20. How can I contact customer support?
You can reach us anytime through our contact form on the website or by emailing info@italianmarket.asia.